TReturn & Refund Policy
Last Updated: 10 September 2025
1. Eligibility for Returns
- Returns are accepted within 7 days of the delivery date.
- Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact.
- Proof of purchase (order ID or invoice) is required.
- Certain categories like innerwear, personal accessories, or clearance/sale items may not be eligible for return.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping and COD (Cash on Delivery) charges are non-refundable.
3. Exchanges
- Exchanges are only possible for defective products or incorrect sizes (subject to availability).
- If the requested item is unavailable, a refund will be issued instead.
4. Damaged / Defective / Wrong Product
- If you receive a damaged, defective, or wrong item, you must contact us within 48 hours of delivery.
- Please share photos or videos of the item for verification.
- Once approved, we will arrange for a replacement or refund at no extra cost.
5. Non-Returnable Items
- Items marked as Final Sale / Clearance.
- Personal care items (due to hygiene reasons).
- Customized or personalized products.
6. Return Process
To initiate a return, please follow these steps:
- Email us at shreemarutidigitalworld@gmail.com with your order ID, reason for return, and supporting photos if applicable.
- Our support team will review and provide return instructions.
- Pack the item securely and ship it as directed.
7. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Owner Name: Priyambada Sahoo
Email: shreemarutidigitalworld@gmail.com
Website: shop.shreemarutidigitalworld.com